FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped, and is a stock item in a stock color. Custom orders and colors are Non-cancellable. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card or account statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
Our units are Non-returnable, however, if damage has occured during shipping, please report this to the shipping company within 24 hours. All of our products are backed by a one year limited warranty Back to Top

What happens if the item I ordered is not available?
Since you are ordering factory direct, your item is always available, and may simply require a little more time to fabricate, especially around hoildays and other high demand times of the year. In these situations, if available, we will:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel.

CANCEL your order. We constantly update our computer system with new information from our factory. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.