FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and call us for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 3 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount for defective item, less postage. We have a very rigid inspection system to prevent shipping defective merchandise. If item is damaged in shipment, you must notify the carrier immediately and get a damaged package number.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials.

Personalized items and special order merchandise are not returnable, unless defective. Back to Top

What happens if the item I ordered is not available?
We strive to only advertise those items that are available. On occasion, however, an order may be delayed due to availability of supplies or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if you live in Arizona or if the shipping address is in Arizona. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
Yes, we ship to Post Office boxes. If the merchandise is to be shipped via UPS, a valid street address is needed to ensure proper deliveryBack to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address for UPS shipping. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination