Why do you make so many styles of hoes?
Which credit cards do you accept?
Can I cancel my order?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
How long will it take to receive my order?
Can I ship my order to a different address?
Shopping FAQs
>Why do you make so many styles of hoes?
We make many styles of hoes because people prefer different shapes and weight of hoe heads. Two lengths of handles are also available on the garden hoes. Our garden hoes are made so that the heads won't wobble or come apart. We believe they are better than any other hoe you can buy and considering the quality very competively priced. People kept asking for push hoes because they or someone they knew had had one, but they couldn't find one to buy. The field hoes are another hard to find item and are used by commercial growers as well as homeowners and landscapers throughout the country. Back to Top
Which credit cards do you accept?
Visa and Mastercard are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express and Discover/Novus are not accepted. Back to Top
Can I cancel my order?
Yes, you can, as long as the item has not been shipped. Back to Top
Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.
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What happens if the item I ordered is not available?
We ship products within 1 week in the vast majority of cases. However, our hoes are handcrafted and on occasion, an order may be delayed due to availability or other circumstances. In the unlikely event there is a delay in filling your order, you may contact us by phone(800-536-5450) or e-mail (prohoe@jbntelco.com). We will be glad to tell you of the status of your order. In the unlikely event that the style you ordered is unavailbable we will notify you of these options:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top
Shipping FAQs
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground or U.S. Postal Service is 5-10 days.
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Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Shipping is $10 for the first hoe and $5 for each additional hoe sent to the same address. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
