FAQ's

Shopping FAQs

How can I order from PRB?
It is NOT possible to order music directly from this Web Site: the "shopping cart" does NOT operate. You may place an order by phone during regular business hours (9AM to 5:30PM, Pacific Standard or Daylight Time) (510-526-0722); or by e-mail(PRBPrdns@aol.com: please do NOT include credit card information in emails, as we cannot be responsible for the secure transmission of such information. Back to Top

How do I pay for my order?
Our policy calls for payment in full within 30 days of your receipt of the items we have shipped to you unless you have made other arrangements with us in advance of shipment. We accept checks in US$ drawn on a US bank or in Pounds Sterling drawn on a UK bank. We accept payment via Paypal: make the payment to PRBPrdns@aol.com We also accept international postal money orders in US$. We do not accept Eurocheques. WE DO accept credit cards (see next FAQ). Back to Top

Do you accept credit cards?
We accept MasterCard and VISA cards if you provide us the name of the cardholder, and a valid card number with expiration date: transmit this information by telephone, postal mail or directly: NOT by email! We will send a copy of the receipt, with the card information omitted for security, to your billing address. The receipt will list your order number in the box marked "reference no." Back to Top

Can I have an order shipped to one address and billed to another?
Yes. Please specify the address to which you want the order shipped and the address to which you want the bill sent. We will send the shipment with a packing list to the shipping address; the bill/invoice for the order will be sent under separate cover to the billing address. Back to Top

Does sales tax apply to my order?
Sales tax applies only to purchases made from California addresses. Effective 2017, the applicable California rate is 10 percent. Postal (shipping) charges are not taxed. Back to Top

How are handling and shipping charges calculated?
Handling charges depend on the packing medium used and the size of the package: these charges usually range from $1.50 for a padded envelope with stiffener to $2.50 for a single large box. Shipping charges are determined by the weight of the package, its destination, and the method of shipment. For shipping within the US, you must specify either first class (up to 13oz.)/priority mail (over 13 oz.) or "media mail" (formerly book rate). Most first class/priority mail arrives at its destination within a few days; media mail may take two weeks or longer, but is less expensive than priority mail for shipments weighing 1lb. or more. For shipping outside the US, the only way now is by airmail. Please note: International postal rates increase significantly every year. Air mail shipments arrive at most destinations within one to two weeks. If you do not specify a method of shipment, we will ship your music by the fastest method: first class or priority mail for US shipments, air mail for overseas shipments. We are always happy to provide you, upon request, an estimate of your total charges before you finalize your order. For more information on domestic and international postal rates by weight, please consult the United States Postal Service's website (http://www.usps.com). Back to Top

How long will it take to receive my order?
Most first class/priority mail arrives at its destination within a few days; media mail may take two weeks or longer, but is less expensive than priority mail for shipments weighing 1lb. or more. Back to Top